www.masscot.com | About Us | Team MASSCOT






As one of the oldest Internet companies in the United States, Masscot Internet has the knowledge and experience to provide your company with the technical reliability and support you need to be truly successful on-line. Masscot has operated continuously under the same management, in the same location since 1988. In the pre-Internet days, we were involved with on-line bulletin board systems, provided email accounts, and database management services for Cape Cod companies. In 1994, we fully embraced the Internet and World Wide Web by starting to build web sites. Soon we expanded into web hosting, e-commerce, and eventually provided Internet dial-up access throughout the U.S. and Canada.

Over the years, we have assembled a diverse and experienced team of in-house experts and partners with an impressive track record of providing the highest quality support. With our dedication and extensive experience, you are assured that we will be responsive to all your needs 24 hours a day, every day of the year even holidays. We take your business seriously, and we constantly strive to offer the unique combination of the most advanced technology supported by the best of good old fashioned personal service.

Our system engineers are on duty around the clock striving to constantly maintain our servers and keep them up to date, and on-line working for you 100% of the time. Our servers are housed in a safe, secure, climate controlled, multimillion dollar Network Operations Center (NOC). The NOC is located in a Class A building shared with 3 major Internet Back Bone providers. Our Internet connections are triple redundant using these three backbones. We are hardwired into these backbones directly within our building for the ultimate in reliability and speed. Our highly qualified team of system engineers are alerted automatically if any server fails. Thanks to our state-of-the-art backup systems and plug and play technology, they can usually repair or replace any part or any server within minutes and get it back on-line quickly.


Our highly experienced team is connected to our customers all over the world through our new, Customer Help Center or "CHC". This system has been getting rave reviews from our customers. It allows customers to contact us quickly and easily by phone or on-line in a spam free environment when they need help. Once we have been notified of your needs, a ticket is opened that you can view, monitor, and track the progress of the work on your request. When your work is completed, the system notifies you automatically that your work has been completed. This is advanced technology helping us to give great old fashioned personal service to our most valuable asset of all ... our customers.


Adam Starr

Masscot is a great value! Their service is the best I have ever dealt with. When I set up web sites for MY customers, I insist upon Masscot for hosting because I have experienced the headaches that can arise when dealing with other hosting companies. Masscot is never anything but a pleasure with which to business.

Adam Starr,
Zone5 Pictures



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MASSCOT INTERNET, INC
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West Yarmouth, (Cape Cod) MA 02673-8269